Help Center
Find answers to common questions and learn how to get the most out of Orchesity AI
Documentation
Complete guides and API references
Contact Support
Get help from our support team
Pricing
View plans and credit costs
Getting Started
How do I create my first project?
Sign up for a free account, describe your backend requirements in natural language, select your preferred framework (9 available), and click "Generate Backend". Your complete project will be ready in ~60 seconds.
What frameworks are supported?
We support 9 frameworks: Python (FastAPI, Django), Node.js (Express, NestJS), Go (Gin), Java (Spring Boot), PHP (Laravel), C# (.NET Core), and Ruby (Rails).
How long does backend generation take?
The complete 6-phase generation pipeline takes approximately 60 seconds from prompt to deployment-ready code.
Credits & Billing
How does the credit system work?
Each backend generation costs credits based on complexity: Base generation (1 credit) + optional features like DWA (+2) and AI Router (+3). Example: FastAPI + DWA = 1 + 2 = 3 credits.
Do I need a credit card to sign up?
No! Create a free account and get 2 credits immediately with no credit card required. These credits reset every 30 days on the free tier.
What happens when I run out of credits?
Free tier: Credits reset every 30 days. Paid tiers: Credits reset monthly. You can always upgrade to a higher tier for more credits.
Do failed generations consume credits?
No. Credits are only deducted when generation completes successfully and passes all CSG security checks.
Security & Privacy
What is the CSG Security Pipeline?
CSG (Code Security Gateway) is our 3-stage security system: Sanitization (input validation), Validation (code quality checks), and Security Scanning (vulnerability detection). All generated code passes through this pipeline.
Is my code stored on your servers?
Generated code is temporarily stored for download and project management. You maintain full ownership and can delete projects anytime. We never train AI models on your proprietary code.
Can I verify email later?
Yes! Email verification is not required to generate backends, but verifying unlocks additional features like priority support and higher rate limits.
Generated Code
What's included in generated backends?
Complete production-ready code including: API endpoints, database models, authentication, CRUD operations, error handling, logging, environment configuration, Docker setup, and comprehensive documentation.
Can I customize generated code?
Absolutely! Download the complete source code and modify it as needed. It's yours to use, modify, and deploy however you want.
What database technologies are supported?
Depends on framework: PostgreSQL, MySQL, MongoDB, SQLite, Redis. Our AI Router automatically selects optimal database based on your requirements.
Account & Settings
How do I upgrade my plan?
Go to Dashboard → Subscription and select your desired tier (Starter: $49/mo, Pro: $149/mo, Enterprise: $499/mo). Billing is prorated and changes take effect immediately.
Can I change or cancel my plan?
Yes! Upgrade/downgrade anytime from your dashboard. Cancellations take effect at the end of the billing period, and you keep access until then.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex, Discover) via Stripe. Enterprise plans can also pay via invoice/wire transfer.
Projects & Deployment
How many projects can I save?
FREE: 3 projects, STARTER: 25 projects, PRO: 100 projects, ENTERPRISE: Unlimited projects. You can always delete old projects to free up space.
How do I deploy generated code?
Generated backends include Docker configurations and deployment guides. Deploy to any cloud provider (AWS, GCP, Azure, Heroku, Vercel, Railway) or your own infrastructure.
Can I regenerate with different settings?
Yes! Each generation is independent. Experiment with different frameworks and optional features to find the best fit.